Future Opportunities – Join Our Talent Community!
Are you a seasoned problem‑solver with strong technical expertise and a passion for helping customers succeed? We’re building a pipeline of experienced Technical Application Specialists to connect with talented professionals who may be a great fit for future openings on our team.
As our hiring needs evolve, we’re excited to stay connected with professionals who may be a great fit for upcoming opportunities. This posting offers a space for you to express interest and explore what this role could look like in the future.
As a Technical Application Specialist, you will diagnose, troubleshoot, repair, and debug software, network systems, and hardware. You will be responsible for documenting and escalating issues as necessary. We are seeking applicants with strong analytical skills, excellent communication abilities, and a passion for technology.
What You Will Be Doing
- Investigate and document customer application support cases, gathering the information needed to resolve or escalate issues.
- Troubleshoot multi‑tier software environments, including SQL, web servers, devices, printers, and network‑related errors.
- Collaborate with support, development, QA, and professional services to drive resolution and communicate customer needs.
- Understand customer business workflows and how they interact with the application.
- Perform root‑cause analysis and coordinate cross‑team efforts when deeper investigation is required.
- Manage and follow up on assigned cases, providing clear, professional updates and ensuring a strong customer experience.
- Occasionally participate in onsite visits or customer events as needed.
What We’re Looking For
- 3+ years of relevant technical support experience.
- Related post‑secondary education or equivalent industry experience.
- Comfort working in high‑volume support environments.
- Strong organization skills and ability to manage multiple cases at once.
- Ability to work well under pressure while delivering excellent customer service.
- Strong presentation, communication, troubleshooting, and analytical skills.
- Excellent verbal and written English
Why Join the Pipeline?
Joining this talent pool means:
- You’ll be among the first contacted when a Technical Application Specialist role opens.
- You’ll have an opportunity to connect with our recruiting team to learn more about upcoming needs across different product lines (e.g., Kinetic, Eagle, BisTrack).
- We can explore potential alignment with specialized areas (SQL, ERP Applications, Network etc).
At Epicor, we’re truly a team. Join 5,000talented professionals in creating a world of better business through data, AI, and cognitive ERP. We help businesses stay future-ready by connecting people, processes, and technology. From software engineers who command the latest AI technology to business development reps who help us seize new opportunities, the work we do matters. Together, Epicor employees are creating a more resilient global supply chain.
We’re Proactive, Proud, Partners.
Whatever your career journey, we’ll help you find the right path. Through our training courses, mentorship, and continuous support, you’ll get everything you need to thrive. At Epicor, your success is our success. And that success really matters, because we’re the essential partners for the world’s most essential businesses—the hardworking companies who make, move, and sell the things the world needs.
Competitive Pay & Benefits
Internal Mobility: Opportunities for mentorship, continuing education, and focused career goal setting, with 25% of positions filled internally.
Work-Life Balance: Policies built on mutual trust and support, encouraging time off to rest, recharge, and reconnect.
Equal Opportunities and Accommodations Statement
Epicor is committed to creating a workplace and global community where inclusion is valued; where you bring the whole and real you—that’s who we’re interested in. If you have interest in this or any role- but your experience doesn’t match every qualification of the job description, that’s okay- consider applying regardless.
We are an equal-opportunity employer.
Range:
Minimum: $62,000 USD Maximum: $100,000 USD
The salary range provided reflects the national average for this job title and does not represent compensation specific to Epicor Software Corporation. Actual compensation will vary based on experience, qualifications, and market factors relevant to the position.
Recruiter:
Mouy Bun
